Operating Cost Savings
Increase in Utilization & Profits
Reduced Order Management Resources
Transportation & Logistics
Competition, razor-thin margins, and operational inefficiencies due to manual processes are just a few of the challenges facing transportation and logistics providers. Currently it is reported that over 75 percent of logistics providers have not automated key customer-facing processes like scheduling shipments, monitoring changes, and updating customer statuses. When it comes to winning new customers and retaining top accounts, these companies must find other solutions beyond simply cutting prices.
Automation can be deployed to improve:
- Customer Satisfaction & Responsiveness
- Visibility into the end-to-end supply chain
- Data Acquisition, Integration & Insights
Whether it be a new request or queries about an existing one, the robot can provide immediate responses or forward the request to the necessary parties that can get it resolved. The automation can also trigger notifications to customers in case of any expected delays. While the current constraint for a customer is within business hours, the robot expands them to 24×7.
When we develop automations, we look for ways not only to make a process faster, cheaper, and without errors, but also better. A large logistics client was turning down orders if they did not have an available truck at the requested time. Instead of saying no, we found a way to say yes! A robot now accesses scheduling and suggests an alternate time to the customer via email if no truck is available at the originally requested time. This resulted in increased revenue and happier customers.