Logistics & TransportationMaximize Growth and Profit while Delivering the Value with Customer Focus
Logistics & Transportation
Competition, razor-thin margins, and operational inefficiencies due to manual processes are just a few of the challenges facing transportation and logistics providers. When it comes to winning new customers and retaining your top accounts, you can’t afford to lower prices any further. “76 percent of logistics providers have not automated key customer-facing processes like scheduling shipments, monitoring changes and updating customer statuses.” To compete, you must be able to offer better service. What’s the highest-impact, lowest-effort way to become more efficient and provide better customer service? Automation.
Top Supply Chain Challenges: 30% Limited Visibility – Limited vivbility into the end-to-end supply chain 22% Data Integration – need to more efficeinty aquire & aggregate information 16% Growth – Manual processes are holding back the ability to handle growth 15% Scalability – scaling processes to handle business growth and transaction volume 11% Speed – need to increase the spped of business 6% Insight – identifying opportunites with inbound transporation
Whether it be a new request or queries about an existing one, the robot can provide immediate responses or forward the request to the necessary parties that can get it resolved. While the current constraint for a customer is within business hours, the robot expands them to 24X7.
Nobody gets paid until receipt of goods is recorded. The robot can read the receipts and input to the appropriate systems. In many cases, this automation speeds up revenue recognition since receipt acknowledgement is one of the requirements for paying and invoice.
There was a situation where a large logistics company turned down orders if they did not have an available truck. Many times when automating, we look for ways not only to make a process faster, cheaper, and without errors, but better. Instead of saying no, we found a way to say yes by the robot instead suggesting an alternate time. This resulted in increased revenue and happier customers whom came back again.
Optimal Shipping Approach
In many cases, there is not sufficient time to evaluate the best shipping alternative. As a result, you may not be optimizing your spend. Enter the robot. It can quickly assess the various modes of transportation, as well as vendors and determine the best available approach.