Our Robotic Process Automation Managed Services allow organizations to ensure they are fully supported post-project delivery with a comprehensive range of services.
Our Managed Services are designed with flexibility in mind. Customers can tailor the service to their organizational needs, supporting all elements implemented during the delivery phase.
Process & Bot Monitoring
Bot Performance Monitoring
Workflow, Expections, Queues
Bot Platform Monitoring
Infrastructure Monitoring
Maintenance & Support
L1, L2, L3 Support
Usability Support, Triage, Trouble Shooting
Bug fixes and minor updates to process automation
Remote Support
Process and Bot Monitoring
Support deployment of code to production
Administration
Development Life Cycle
Reporting
Real-Time Dashboards
Governance
KPIs
Infrastructure Monitoring
Performance Improvement
Governance and Control
Process and Bot Monitoring
Process Tuning and Performance Improvements
Proactive Support
BOT KPI Monitoring
Identify and Resolve Issues before they become problems
User Experience Enhancement
Features
- 24/7/365 Service Available
- Support available across North America
- First, second, and third level support available
- Support for multi-vendor environments including UiPath, Automation Anywhere, Blue Prism, Pega and Kryon
- Built on a proven scalable and resilient technology
- Includes full testing, UAT plans and scenarios
- Can be used to supplement in-house RPA teams
Benefits
- Enables you to focus on future RPA development over support
- Provides a new level of assurance to the organization
- Allows you to grow RPA without the people overhead
- Can be scaled as the organization grows
- Ensures that all future projects will be supported post-project
- Unifies the way RPA is supported across the organization
- Allows complex processes to be supported
- Ensures that the roadmap features are assessed and incorporated
