TelecomReduce Operating Expenses, Improve Employee Efficiency and Customer Service
After decades of growth, telecommunications providers are facing declining revenues as telecom services become increasingly commoditized and over-the-top (OTT) players offer innovative services at attractive prices. To stay relevant and grow revenues in the digital era, telecommunication providers need to rapidly modernize existing services and business processes.
Robotic Process Automation (RPA) in telecom can play a pivotal role in driving transformation across the industry, bringing greater efficiency to telecommunications functions – from supply chain and operations to enterprise management and customer care.
Key challenges facing the Telecommunications Industry. Digital technologies are disrupting telecom business models and reshaping customer experiences:
– Tightening Margins
– High Customer Service Expectations
– Transformation into Digital Service Providers
– Disparate Applications at the Core
Enhanced Agility and Scability
The RPA robotic workforce can be easily sized up or down, with a simple mouse click and no additional costs. With intelligent scheduling and multi-tenancy capabilities, telecommunications providers can deploy an agile workforce in the Cloud or on-premises from a single central server. Flexible automation can stretch across multiple business units and locations so that telecommunications providers can respond to permanent internal growth or temporary changes in customer demand.
High Levels of Data Security
Cosourcing Partners Managed Services Center maintains robot-related activity reports and analytics but never locally stores any process-related data from the software robots. Because cyber security risks are a concern for 64% of US telecommunications providers, we ensure that all customer and company information is kept confidential throughout automated operations.
Improved Data Communications and Transmission
RPA interacts with the user interface like a human and gets implemented non-invasively in addition to existing programs. We provide RPA solutions compatible with web, desktop, CRM, ERP, and Helpdesk applications, performing especially well (8X-10X faster) in Citrix environments. With ABBYY and OCR services, CoSourcing Partners is able to help telecommunications companies remove data gaps between disparate information sources and reduce reliance on paper files.
Significant Cost Reduction
CoSourcing Partners’ costs are significantly less than the often prohibitive costs for telecommunications providers during BPMS or ERP implementation. Even more so, a software robot’s expense is about one-fifth of the cost for a full-timeemployee in the telecommunications industry. CoSourcing Partners enables telecommunications providers to attain rapid internal cost reduction and ROI in as little as 3 months.