Cross Industry Automation Opportunities
- Finance & Accounting
- Sales & Marketing
- Human Resources
- IT Operations
RPA is the conduit to real gains in process efficiency and a critical tool in the digital transformation tool kit that enables growth.
Finance & Accounting
Organization often handle unstructured data inputs such as invoices and statements. In such cases, RPA can be integrated with other cognitive technologies like AI and OCR. These “smart” solutions are capable of converting unstructured documents into structured data and through AI models become progressively more accurate as the model “learns” the various formats and types of incoming documents. The automation potential has grown to 80% – 100% depending on the application.
Sales & Marketing
For example, Customer Contact centers experience the highest employee turnover rate and drive customer satisfaction levels. Intelligent Automation (RPA+AI) allows Contact Centers to enhance performance and reignite the momentum behind their digital transformation with a low-risk, nonintrusive technology that can support complex processes across multiple systems. Access to required information is provided at record-speed, and agents can focus on high-value added activities. As a result, Contact Center employees are empowered to make a difference and KPIs are improved through reduced AHT, increased FCR, boosted NPS and increased customer loyalty.
One bank deployed RPA in their sourcing and recruiting process and saved over 120 hours every month while improving their hiring metrics. Another company leveraged RPA to process a large volume of 1099 timesheets monthly. RPA, in combination with Optical Character Recognition, can be deployed to receive timesheets, extract critical data, apply data matching and accuracy rules, input necessary fields into ERP and payroll systems, saving over 3000 hours per year and eliminating human error.
HR is vital for success of any company. RPA reclaims up to 40% of employees’ time and allows HR managers to focus on overall business performance, employee satisfaction, and reskilling a changing workforce.
By simplifying and streamlining user management, RPA can also help IT services to quickly respond to employee requests. By automating its service desk, AHT can be reduced by as much as 98%. Importantly, as other departments explore RPA opportunities, IT organization can also help support those projects and get them off the ground.